VoltHub, Inc. ("VoltHub") operates an online platform that helps homeowners get instant pricing and connect with contractors for home electrification and home efficiency projects — including heat pumps, heat pump water heaters, EV chargers, insulation, and related work. These Terms of Use are organized in three parts:
If you are both a Homeowner and a Contractor, all three parts apply to you in the relevant capacity. The General Terms control if there is a conflict, unless a Homeowner or Contractor provision says otherwise.
This document contains an arbitration agreement and a class-action waiver. Please read Sections I.20 and I.21 carefully.
These Terms of Use (the "Terms" or "Agreement") are entered into between you ("you" or "your") and VoltHub, Inc., a Delware public benefit corporation, together with its affiliates, subsidiaries, and successors ("VoltHub," "we," "us," or "our").
These Terms govern your access to and use of:
By accessing or using any of the Services, by creating an account, by getting a quote, by submitting a Project, or by clicking a button or check-box indicating acceptance of these Terms, you agree to be bound by these Terms and by our Privacy Policy at www.volthub.co/privacy. If you do not agree, do not access or use the Services.
We may revise these Terms from time to time. The "Last Updated" date above will reflect the date of any revision. Material changes will be communicated to registered users by email or by posting a prominent notice on the Site at least one (1) billing cycle before the change takes effect, where applicable. Your continued use of the Services after a revision becomes effective constitutes acceptance of the revised Terms.
The following terms have the meanings set forth below. Other capitalized terms are defined where they first appear.
You may use the Services only if you are at least eighteen (18) years old (or the age of majority in your jurisdiction, if higher) and capable of entering into a binding contract. The Services are not directed to children under thirteen (13), and we do not knowingly collect personal information from children under thirteen except as permitted by the Children's Online Privacy Protection Act, 15 U.S.C. § 6501 et seq. If you believe a child under thirteen has provided us with personal information, please contact legal@volthub.co.
If you are between the ages of thirteen (13) and the age of majority in your jurisdiction, you may use the Services only with the involvement and consent of a parent or legal guardian, who must read and agree to these Terms on your behalf.
You may need to register for an Account to use certain Services. You agree to (a) provide accurate, current, and complete information, (b) keep that information up to date, (c) safeguard your credentials, and (d) promptly notify us at legal@volthub.co of any unauthorized use of your Account. You are responsible for all activities under your Account.
We may suspend or terminate any Account at our discretion in accordance with Section I.15.
VoltHub is a technology platform. We provide tools that help Homeowners and Contractors find one another, exchange information, generate instant pricing estimates and quotes, and (where applicable) move payments through Escrow.
VoltHub is not a contractor, plumber, electrician, HVAC installer, or other licensed service professional. We do not perform any home electrification, plumbing, electrical, HVAC, or related work. We do not supervise or control the work performed by Contractors. We make no representation or warranty about the qualifications, skill, character, conduct, pricing, timeliness, quality, or licensure of any Contractor.
Any Service Contract is solely between the Homeowner and the Contractor. VoltHub is not a party to that contract. Quotes, estimates, prices, scopes of work, scheduling, performance, warranties, and post-installation support are the sole responsibility of the parties to the Service Contract. Disputes about workmanship, pricing, scheduling, refunds, or any other matter relating to a Service Contract are between the Homeowner and the Contractor (subject to Sections II.9 and III.9 below).
References on the Site or in the Services to a Contractor as "trusted," "verified," "vetted," "partner," or any similar descriptor are marketing terms only and do not constitute a warranty, endorsement, or guarantee.
This Section I.5 applies to all paid Services. Additional payment provisions specific to Homeowners and Contractors appear in Parts II and III.
Fees for the Services are stated at the point of purchase, in the applicable Pro dashboard, or in a separate written agreement. All amounts are in U.S. Dollars unless otherwise stated.
We accept payment through the methods offered at the time of purchase. We may, in our sole discretion, decline any payment, require an alternative form of payment, or place a hold on a payment for fraud-prevention or compliance reasons.
By providing a payment method, you represent that you are authorized to use it and you authorize VoltHub (and our payment processors) to charge the payment method for the amounts owed.
Fees stated by VoltHub are exclusive of any sales, use, value-added, withholding, or similar taxes, which are your responsibility unless stated otherwise.
Except where required by law, payments to VoltHub are non-refundable. Refund requests are considered on a case-by-case basis at VoltHub's sole discretion. Payments made through the mobile-app stores must be requested through the applicable app store in accordance with its policies; VoltHub cannot issue refunds on behalf of an app store.
A free trial, sample, or abridged version of a Service is a one-time benefit tied to your email address. Creating additional Accounts or email addresses to obtain additional free trials is prohibited and grounds for Account termination.
VoltHub may change fees and pricing at any time. Material changes to subscription, per-lead, commission, or flat-rate fees will be communicated to affected users at least one (1) billing cycle in advance, by email to the address on the Account, except as provided in Section III.8 (concerning a Contractor's failure to log in and pursue work).
You agree not to, and not to permit any third party to:
Violation of this Section I.6 may result in suspension or termination of your Account and may give rise to civil or criminal liability.
The Services may allow Homeowners to leave reviews or ratings of Contractors. To submit a review, you must:
VoltHub may, in its sole discretion, accept, reject, edit, or remove a review. Reviews represent the personal views of the reviewing Homeowner and not VoltHub. VoltHub does not assume liability for reviews. By submitting a review, you grant VoltHub a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, translate, transmit, display, perform, and distribute the review for any purpose, including marketing.
If VoltHub offers a Mobile App, the following applies:
Subject to your compliance with these Terms, VoltHub grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Mobile App on a device you own or control, solely to access the Services for personal, non-commercial purposes (or, for Contractors, for use of your own business consistent with Part III).
You will not, except as permitted by applicable law: decompile, reverse engineer, disassemble, attempt to derive source code, or decrypt any part of the Mobile App; modify or create derivative works; violate any law in connection with the Mobile App; remove or obscure proprietary notices; use the Mobile App other than as designed; make the Mobile App available to multiple users on a network; use the Mobile App to create a competing product; or send automated queries to other websites or applications.
When the Mobile App is downloaded from the Apple App Store or Google Play Store ("Store"):
Except for User Content (Section I.10) and third-party materials, the Services and all underlying software, code, designs, text, graphics, logos, marks, photographs, audio, video, data, and other materials ("VoltHub IP") are owned by VoltHub or its licensors and are protected by U.S. and international intellectual property laws. We reserve all rights not expressly granted in these Terms.
"VoltHub," "VoltHub Pro," "VoltHub Pro Sales Toolset," "VoltHub Pro Lead Gen," "Shop Competing Quotes Instantly," and the VoltHub logo are trademarks of VoltHub, Inc. You may not use any VoltHub Mark without our prior written permission. Contractor-specific limited rights to use VoltHub Marks are addressed in Section III.13.
We respect the intellectual property of others. If you believe content on the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) by writing to:
Designated Agent for DMCA Notices VoltHub, Inc. c/o Corporation Service Company Which Will Do Business in California as CSC-Lawyers Incorporating Service 2710 Gateway Oaks Drive, Suite 150N Sacramento, CA 95833-3505
A notice must include:
We may remove or disable access to allegedly infringing content and may terminate the Accounts of repeat infringers.
If you believe content was removed by mistake or misidentification, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g).
You retain ownership of any Content you submit to the Services.
By submitting Content, you grant VoltHub a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, and publicly perform the Content in connection with operating, marketing, and improving the Services, in any media now known or later developed. You also grant other users a license to access and use your Content as permitted through the functionality of the Services (e.g., a Contractor can view a Project description submitted by a Homeowner).
You represent and warrant that:
Suggestions, ideas, feedback, or other communications you provide to us about the Services ("Feedback") are non-confidential. You assign to VoltHub all right, title, and interest in any Feedback, and we may use Feedback for any purpose without compensation or attribution to you.
You consent to receive communications from VoltHub electronically (by email, in-product notifications, push notifications, or, with your consent under Section 11.2, by SMS or phone). Electronic communications satisfy any legal requirement that communications be in writing.
By providing a phone number to VoltHub or by submitting a Project, obtaining a quote, or registering as a Contractor, you expressly consent to receive calls and text messages (including SMS, MMS, auto-dialed, pre-recorded, or artificial-voice calls) from VoltHub, our service providers, and matched Contractors at the number you provide, including for the purpose of:
Consent to receive auto-dialed or pre-recorded marketing messages is not a condition of using the Services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of SMS or HELP for help. Opting out of marketing messages will not stop transactional messages necessary to deliver the Services.
Calls between Homeowners and Contractors that are routed through or initiated by the Services may be monitored or recorded for quality, training, dispute-resolution, or compliance purposes. Where required by law, we will provide notice and obtain consent.
You agree that contracts, notices, disclosures, and other communications that VoltHub provides electronically satisfy any legal requirement that they be in writing, and you waive any right under any statute, regulation, or rule of law to require an original (non-electronic) signature or delivery or retention of non-electronic records.
Your use of the Services is governed by our Privacy Policy, available at www.volthub.co/privacy, which is incorporated by reference. The Privacy Policy describes how we collect, use, and share information, and your rights and choices.
You are solely responsible for the data you transmit through the Services. To the extent permitted by law, VoltHub disclaims liability for any loss, breach, or corruption of data not caused by VoltHub's gross negligence or willful misconduct.
The Services may contain links to third-party websites, services, content, or advertisements. We do not control and are not responsible for third-party websites or services, their content, privacy policies, terms, or practices. Accessing a third-party website or service is at your own risk.
We reserve the right, but not the obligation, to:
You may terminate these Terms at any time by closing your Account or by discontinuing your use of the Services. Termination does not relieve you of obligations that have accrued before termination, including payment obligations.
We may suspend or terminate your Account or your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms, applicable law, or the rights of another user, or if continued service to your Account presents a legal, regulatory, fraud, or operational risk.
Upon termination: (a) your right to access and use the Services ceases; (b) fees accrued through the termination date remain payable; (c) any provisions that by their nature should survive termination (including Sections I.4, I.9, I.10, I.16, I.17, I.18, I.19, I.20, I.21, and I.22) will survive.
The Services are provided on an "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS" basis. To the maximum extent permitted by applicable law, VoltHub, on behalf of itself and its affiliates, licensors, and service providers, disclaims all warranties, express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising out of course of dealing, course of performance, usage, or trade practice.
Without limiting the foregoing, VoltHub makes no warranty or representation that:
VoltHub makes no representation or warranty about any Contractor. VoltHub does not verify all information provided by Contractors, and any background, license, or insurance verification we do conduct is performed on a limited basis and at our discretion. You are solely responsible for evaluating any Contractor and any Service Contract before contracting. All instant pricing, estimates, and quotes generated through the Services — including through the VoltHub Marketplace and VoltHub Pro Lead Gen — are informational and subject to confirmation following a virtual or on-site assessment by the Contractor; they are not binding offers from VoltHub.
Some jurisdictions do not allow the exclusion of certain warranties or limitations on implied warranties. The above exclusions and limitations apply to the greatest extent permitted by law in your jurisdiction.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. The above limitations apply to the greatest extent permitted by law in your jurisdiction.
You agree to defend, indemnify, and hold harmless VoltHub and its affiliates, licensors, service providers, officers, directors, employees, agents, and successors (the "VoltHub Indemnitees") from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
VoltHub may, at its option and at your expense, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with VoltHub's defense. You will not settle any claim that affects VoltHub without VoltHub's prior written consent.
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND VOLTHUB TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION. IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
Before filing an arbitration demand or a lawsuit, you and VoltHub will attempt in good faith to resolve any dispute informally. To start, send a written notice describing the dispute and the relief you seek to legal@volthub.co, with "Dispute Notice" in the subject line. We will respond within thirty (30) days. If the dispute is not resolved within sixty (60) days of the notice, either party may proceed under this Section 20.
Except as provided in Section 20.6, you and VoltHub agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (or, for Disputes initiated by a Contractor in connection with the Pro Terms, the AAA Commercial Arbitration Rules). The Federal Arbitration Act governs the interpretation and enforcement of this Section.
The arbitrator has exclusive authority to resolve any Dispute, including any threshold issue of arbitrability or the validity of this Section 20, except that a court has authority to decide whether the Class-Action Waiver in Section 20.5 is enforceable.
Arbitration will be conducted in the county where you reside, or, at your election, by telephone, videoconference, or based on written submissions only (where permitted by AAA rules). Each party will bear its own attorneys' fees and costs, except as the arbitrator may award under applicable law. VoltHub will pay the AAA filing, administrative, and arbitrator fees that exceed what you would have paid to file in court, to the extent required to make this Section enforceable.
YOU AND VOLTHUB AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL ACTION. The arbitrator may not consolidate the claims of more than one individual or preside over any class or representative proceeding. If a court determines that this Class-Action Waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in court, while the remainder of the arbitration will proceed.
This Section 20 does not require arbitration of:
You may opt out of this Section 20 by sending written notice to legal@volthub.co with "Arbitration Opt-Out" in the subject line within thirty (30) days of first agreeing to these Terms. Your notice must include your name, address, the email associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
This Section 20 survives termination of these Terms.
If you are a California resident and a complaint with VoltHub is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:
1625 North Market Blvd, Suite N-112, Sacramento, CA 95834 (800) 952-5210 / (916) 445-1254
California residents also have specific privacy rights described in our Privacy Policy.
If you are a U.S. federal government end-user, the Services are a "commercial item" as defined in 48 C.F.R. § 2.101, and the technology, technical data, and documentation are licensed with only those rights set forth in these Terms.
If you are a resident of the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protections, certain consumer rights cannot be waived. These Terms apply only to the extent permitted by your local mandatory laws.
You represent that you are not located in a country subject to a U.S. government embargo, are not on any U.S. government list of prohibited or restricted parties, and will not use the Services in violation of U.S. export, sanctions, or anti-boycott laws.
These Terms, the Privacy Policy, the Fee Schedule (as defined in Section III.8), any Pro Agreement (as defined in Section III.8), and any other policies or order forms posted on or referenced from the Site or applicable to a specific Service constitute the entire agreement between you and VoltHub regarding the Services and supersede any prior agreements, including the August 27, 2024 Terms and Conditions. To the extent of any conflict, a signed Pro Agreement controls over these Terms with respect to the subject matter expressly addressed by that Pro Agreement.
Failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.
If any provision of these Terms is held unenforceable, that provision will be severed (or, where possible, limited to the minimum extent necessary to be enforceable), and the remaining provisions will remain in full force and effect.
You may not assign or transfer these Terms or any rights under them without our prior written consent. VoltHub may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.
No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.
VoltHub is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, labor disputes, fire, flood, earthquake, pandemic, power or internet outage, or governmental action.
Notices to VoltHub must be sent to legal@volthub.co. Notices to you will be sent to the email address on your Account or posted on the Services.
Headings are for convenience only. These Terms will not be construed against the drafting party.
If these Terms are translated into a language other than English, the English version controls in case of conflict.
Questions about these Terms? Email legal@volthub.co.
These Homeowner Terms apply when you use the Services as a Homeowner — including when you get an instant quote through the Shop Competing Quotes Instantly experience, submit a Project, participate in a Group Buy, or fund a Project through Home Improvement Escrow. They are in addition to the General Terms.
You may use the Services as a Homeowner to (a) research home electrification options, (b) get instant pricing estimates and quotes from Contractors, (c) compare quotes side-by-side, (d) communicate with Contractors, (e) participate in a Group Buy, and (f) fund a Service Contract through Home Improvement Escrow (BYOC). The Homeowner Services are intended for residents of the United States who own (or are authorized agents of the owner of) the residential property at issue.
When you submit a Project or obtain a quote, you must:
Inaccurate or incomplete information may result in quote inaccuracies, rescheduling, additional charges by the Contractor, or removal of your Project from the Services. Instant pricing and pre-visit, online quotes are estimates based on the information you provide and are subject to confirmation by the Contractor following a virtual or on-site assessment at the Contractor's discretion.
By submitting a Project or obtaining a quote or estimate:
Quotes and estimates displayed through the Services — including those generated by the VoltHub Pro Lead Gen widget and the Shop Competing Quotes Instantly experience — are produced based on information you provide and inputs supplied by Contractors. VoltHub does not warrant the accuracy, completeness, or availability of any quote. Final pricing is determined by the Contractor, may require a virtual or on-site assessment, and is set out in the Service Contract between you and the Contractor.
If you decide to engage a Contractor through the Services, the Service Contract is solely between you and the Contractor. VoltHub is not a party to that contract. You are responsible for evaluating the Contractor, reviewing the Service Contract, confirming licensure, insurance, permits, scope, price, schedule, warranty, and post-installation support, and otherwise protecting your own interests. VoltHub does not act as your agent, advocate, or representative in negotiating or performing the Service Contract.
VoltHub may, at its discretion, verify a Contractor's license, insurance, or other information at onboarding or from time to time, but VoltHub does not guarantee or warrant the accuracy or currency of any Contractor information, the qualifications or character of any Contractor, or the quality, safety, legality, or timeliness of any work. Any reference to a Contractor as "verified," "trusted," "vetted," "preferred," "partner," or similar is marketing language and not a representation of fact or guarantee of performance.
VoltHub may from time to time offer Group Buy programs (such as the California Heat Pump Group Buy) under which qualifying Homeowners receive a rebate, discount, or other benefit in connection with a Project completed within a defined program window. Each Group Buy is subject to its own program-specific terms (the "Program Rules"), which are posted on the Site. By enrolling in a Group Buy, you agree to the Program Rules and these Terms. The benefit is administered as described in the Program Rules; VoltHub reserves the right to modify or terminate a Group Buy and to disqualify participants who do not meet the Program Rules. Rebates may be funded by VoltHub, the Contractor, by a third-party sponsor, and/or by a utility or government program; eligibility may be subject to verification.
If you choose to fund a Service Contract through VoltHub's Home Improvement Escrow service (the "Homeowner Escrow"), the following applies:
VoltHub provides a technology layer that facilitates the holding and release of funds between you and the Contractor through one or more third-party payment processors, money-services businesses, banks, or licensed escrow agents, including Escrow.com (each, a "Payment Partner"). VoltHub is not a bank, money transmitter, or escrow agent. The terms and conditions of the Payment Partner govern the actual movement, custody, and release of funds and are incorporated by reference.
You will fund the Homeowner Escrow in the amount(s) and on the schedule described in the Service Contract (or, if not specified there, in the Services interface). Funds will be held by the Payment Partner.
Funds are released to the Contractor when you mark the Project complete in the Services. If you neither release funds nor open a dispute within fourteen (14) days after the Contractor marks the Project complete in the Services, funds will auto-release to the Contractor. You may, before auto-release, open a dispute under Section II.9 to pause the release.
If you open a dispute, VoltHub may instruct the Payment Partner to hold funds pending resolution. VoltHub is not the decision-maker in any underlying Service Contract dispute and is not obligated to mediate. Final adjudication is between you, the Contractor, and the Payment Partner (subject to Section I.20).
Homeowner Escrow may have associated fees, disclosed at the time of funding. Refunds of escrowed funds back to you (where warranted) are processed in accordance with the Payment Partner's policies and may take several business days.
You agree not to initiate a payment-card chargeback for amounts you owe the Contractor where you have not first attempted to resolve the issue under Sections II.9 and II.8.4. A chargeback initiated in bad faith may result in suspension of your Account and recovery of associated costs.
Disputes about workmanship, scope, pricing, scheduling, or any other aspect of a Service Contract are between the Homeowner and the Contractor. You agree to first attempt to resolve such disputes directly with the Contractor in good faith. VoltHub may, at its discretion, provide a non-binding messaging channel, a hold on escrow funds, or other tools to help — but VoltHub is not obligated to resolve, mediate, or arbitrate Service Contract disputes, and is not liable for the outcome. Disputes against VoltHub are governed by Section I.20.
The license you grant under Section I.10 includes the right of VoltHub to share your Project information (including site photographs, address, and quote inputs) with one or more Contractors selected by VoltHub for the purpose of generating quotes and performing the Service Contract.
If you cancel a scheduled appointment with a Contractor, you must do so in accordance with the Contractor's cancellation policy disclosed in the Service Contract. VoltHub is not responsible for cancellation fees imposed by the Contractor. Repeated no-shows or last-minute cancellations may result in suspension of your Account.
These VoltHub Pro Terms apply when you use the Services as a Contractor — including when you receive leads through the VoltHub Marketplace, subscribe to the VoltHub Pro Sales Toolset, embed or link to the VoltHub Pro Lead Gen tool on your website or other online properties, or receive payments through Contractor Escrow. They are in addition to the General Terms.
"Pro Account" means a Contractor-side Account. "Pro Tools" means, collectively, the Marketplace, the Sales Toolset, Lead Gen, and Contractor Escrow. "Lead" means a Homeowner referral or Project introduction delivered to you through the Services. "Subscription Service" means the Sales Toolset and any other subscription-based Pro Tool.
To register as a Contractor, you represent and warrant that:
VoltHub may, at its discretion, require documentation of any of the foregoing and may suspend or terminate your Pro Account at any time if any representation becomes inaccurate.
VoltHub's verification (if any) is for VoltHub's internal use and is not a guarantee or warranty to Homeowners. See Section I.4 and Section II.6.
You will keep your Pro Account information current, including license numbers, insurance policy numbers, service area, trades, pricing inputs, and contact information. You will not share Pro Account credentials and are responsible for all activity under your Pro Account.
When you participate in the VoltHub Marketplace:
Subject to your compliance with these Terms and payment of applicable fees, VoltHub grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the VoltHub Pro Sales Toolset solely for your internal business operations.
You will not (a) resell or sublicense access to the Sales Toolset; (b) use the Sales Toolset to develop a competing product or service; (c) reverse engineer, decompile, or attempt to derive source code; (d) remove proprietary notices; (e) exceed any usage limits set by VoltHub; or (f) use the Sales Toolset other than as permitted by these Terms.
You retain ownership of data you input into the Sales Toolset about your customers and prospects ("Pro Data"). You grant VoltHub a worldwide, non-exclusive license to host, process, and use Pro Data to provide and improve the Services, generate aggregated and de-identified analytics, and comply with law. You represent that you have all necessary rights and consents to provide Pro Data to VoltHub.
The Sales Toolset is provided on a commercially reasonable best-efforts basis. VoltHub does not commit to a specific uptime SLA in these Terms unless agreed in a Pro Agreement or other separately-signed written agreement.
The Sales Toolset is sold on a recurring subscription. Subscriptions automatically renew at the end of each billing cycle unless canceled. You may cancel at any time effective at the end of the then-current cycle; cancellation does not entitle you to a refund of fees already paid.
Subject to your compliance with these Terms and payment of applicable fees, VoltHub grants you a limited, revocable, non-exclusive, non-transferable license to embed or link to the VoltHub Pro Lead Gen tool (the "Widget") on a website that you own or control, or an online business listing that you manage, including Google Business Listings and Yelp, solely for the purpose of generating instant estimates and quotes for prospective customers of your contracting business.
You are solely responsible for:
Quote outputs are estimates based on the inputs you provide and information from the prospective customer. VoltHub does not warrant that any Widget output is accurate, complete, or suitable for a particular Project, and VoltHub is not liable for any quote you honor with a prospective customer. Disputes with a prospective customer over a Widget-generated quote are between you and that customer.
You will defend, indemnify, and hold harmless VoltHub from any claim brought by a visitor to your website arising out of (a) the content of your website, (b) your use of, configuration of, or pricing inputs to the Widget, (c) your communications with the visitor, or (d) any Service Contract you enter into with the visitor.
If you receive payments through Contractor Escrow, the following applies:
As described in Section II.8, VoltHub provides a technology layer that facilitates the holding and release of funds between Homeowners and Contractors through one or more Payment Partners. VoltHub is not a bank, money transmitter, or escrow agent.
You may mark a Project complete in the Services when work is substantially complete and ready for Homeowner acceptance. If the Homeowner does not release funds or open a dispute within fourteen (14) days, funds will auto-release as described in Section II.8.3. You may not coerce, induce, or otherwise improperly cause a Homeowner to release funds.
You acknowledge that VoltHub or the Payment Partner may hold or reverse funds if (a) a dispute is opened, (b) a chargeback or reversal is initiated, (c) fraud, abuse, illegality, or violation of these Terms is suspected, or (d) required by law or by the Payment Partner. You agree to reimburse VoltHub for any chargebacks, reversals, fines, penalties, or processing costs arising from your activity, and you authorize VoltHub to offset such amounts against future Escrow releases or other amounts owed to you.
You are responsible for your own tax obligations. To the extent required by law, VoltHub or the Payment Partner will issue applicable tax forms (e.g., IRS Form 1099-K).
The Service Contract remains between you and the Homeowner. Use of Contractor Escrow does not make VoltHub a party to that Service Contract or a guarantor of payment.
VoltHub may charge fees in one or more of the models described below. The specific fees, rates, billing terms, and any negotiated arrangements that apply to your Pro Account (the "Fee Schedule") will be communicated to you through one or more of the following channels: (a) in writing by email from VoltHub; (b) in your Pro Account dashboard at app.volthub.co; and/or (c) in a separately signed written agreement between you and VoltHub (a "Pro Agreement"). Each of these is a valid and binding communication of the Fee Schedule. If the same fee or term is addressed inconsistently across more than one channel, a signed Pro Agreement controls over any email or Pro dashboard disclosure for the duration of that Pro Agreement; in the absence of (or upon expiration of) a Pro Agreement, the most recent communication in time controls. Your continued participation in the Services after receiving the Fee Schedule (or any update to it, subject to the notice provisions below) constitutes acceptance of the Fee Schedule.
Billed in advance on a recurring basis. Auto-renew unless canceled. Material changes communicated at least one (1) billing cycle in advance.
Billed at the end of each calendar month for Leads delivered that month. Material changes communicated at least one (1) billing cycle in advance.
Each Lead is a separately billable event. You owe the applicable per-Lead fee for every Lead VoltHub delivers to you, regardless of:
A per-Lead fee accrues on delivery of the Lead to your Pro Account and is non-refundable except as described in Section III.8.2(a).
VoltHub may, at its sole discretion, issue a credit (applied against your next invoice or future per-Lead charges) for a delivered Lead that falls within one of the following narrowly defined categories:
To request a credit, you must notify VoltHub through the Pro dashboard or by emailing legal@volthub.co within seven (7) calendar days of Lead delivery, with supporting information. Requests made after this window are waived. Credits are at VoltHub's sole discretion, are not refunds in cash, and may not be transferred or assigned. Repeated or unfounded credit requests may result in suspension of the credit program for your Pro Account.
Negotiated and disclosed in the Fee Schedule. Billed at the end of each calendar month. Material changes communicated at least one (1) billing cycle in advance, except that if you fail to log in and pursue work to which the commission or flat-rate applies within one (1) week, VoltHub may immediately convert you to its standard pay-per-lead pricing and charge you for any current and future Leads at that rate at the end of the calendar month. This conversion applies to your participation in Pro Tools.
Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus collection costs. VoltHub may disable, suspend or terminate your Pro Account for non-payment.
You may cancel your Pro Account at any time. Cancellation does not extinguish any fee owed to VoltHub for activity that originated through the Services on or before the effective date of cancellation, even if the fee becomes invoiceable, payable, or otherwise accrues under your Fee Schedule after the effective date of cancellation. Specifically:
Pay-Per-Lead. You owe the applicable per-Lead fee for every Lead delivered to you on or before the effective date of cancellation, whether or not invoiced as of cancellation.
Commission or Flat-Rate. Where your Fee Schedule ties the fee to a quote, signed contract, completed installation, or other downstream event, you owe that fee for each Lead, quote, contract, or installation that originated through the Services on or before cancellation, even if the underlying work is quoted, signed, performed, completed, or invoiced after cancellation. You will continue to report such qualifying activity to VoltHub in good faith for so long as fees may accrue under your Fee Schedule, and VoltHub may invoice you at the end of the calendar month in which the fee accrues. Failure to report qualifying activity, or any attempt to redirect a Lead introduced through the Services in order to evade fees, is a material breach of these Terms (see also Section III.11).
Subscription. Subscription fees are non-refundable; you remain responsible for the then-current subscription period. See Section III.5.5.
Amounts owed under this Section III.8.5 are subject to Section III.8.4 (Past-Due Amounts). VoltHub may set off any such amounts against funds held in Contractor Escrow, against future Escrow releases, or against any other amounts otherwise payable to you. Cancellation is effective only when all amounts then due have been paid in full; obligations to pay fees that accrue after cancellation under this Section III.8.5 survive cancellation and remain enforceable.
You will perform with skill and care consistent with industry standards for licensed professionals in your trade. If a Homeowner files a complaint about your work, you will cooperate in good faith with VoltHub's review and respond promptly. VoltHub may, at its discretion, suspend Lead delivery, freeze Escrow funds, refund a Homeowner, or terminate your Pro Account in response to verified complaints, pattern complaints, regulatory action, or material violation of these Terms.
When you contact a Homeowner through phone, SMS, or other channels in connection with a Lead, you will comply with all applicable laws (including the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing laws, and state-level "mini-TCPA" statutes). You represent that any consent you obtain from a Homeowner — including through the Widget on your own website — is effective and documented. You are solely responsible for your communications with Homeowners, including any liability arising under TCPA or comparable laws.
To protect VoltHub's investment in operating the Services, you agree that, for any Homeowner you first connect with through the Services:
You are an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship between you and VoltHub or between you and any Homeowner. You set your own pricing, schedule, and work methods, and you control your business, your employees, and your subcontractors. You are responsible for your own taxes, insurance, licensure, and compliance.
You grant VoltHub a worldwide, non-exclusive, royalty-free license to use your business name, logo, photographs, descriptions, and similar materials ("Pro Marks") in connection with marketing the Services, displaying your profile on the Site (including a public Contractor profile page such as www.volthub.co/contractors/[your-business]), and routine operational use.
VoltHub grants you a limited, revocable, non-exclusive, non-transferable license to use VoltHub's name and logo solely to identify yourself as a Contractor participating in the Services, subject to any brand guidelines we make available. All goodwill arising from your use of VoltHub Marks inures to VoltHub.
In addition to Section I.15:
You agree to defend, indemnify, and hold harmless the VoltHub Indemnitees and, where applicable, each Homeowner with whom you have contracted, from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
This Section III.15 is in addition to, and does not limit, the indemnification in Section I.18.
Questions? Email legal@volthub.co.