VoltHub, Inc. ("VoltHub," "we," "us," or "our") operates an online platform that helps homeowners get instant pricing and connect with contractors for home electrification and home efficiency projects. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights and choices you have.
This summary is for convenience only. The full Privacy Policy below controls.
This Privacy Policy is between you and VoltHub, Inc., a Delaware public benefit corporation with its principal place of business in California, together with its affiliates, subsidiaries, and successors.
This Privacy Policy applies to personal information we collect through:
Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the VoltHub Terms of Use at www.volthub.co/terms. The Terms of Use and this Privacy Policy together govern your use of the Services.
This Privacy Policy does not cover:
The Services are intended for use only by residents of the United States. We do not market to, target, or knowingly offer the Services to individuals located in the European Economic Area, the United Kingdom, Switzerland, Canada, or any other jurisdiction outside the United States. If you access the Services from outside the United States, you do so at your own risk and you understand that your information will be processed in the United States, which may not provide the same level of data protection as your home jurisdiction. We do not intend for any of our processing to be subject to the EU or UK General Data Protection Regulation, Switzerland's nFADP, Canada's PIPEDA, or any other non-U.S. privacy law, and we do not act as a controller or processor for the purposes of those laws.
We collect personal information in three ways: (a) directly from you, (b) automatically through your interaction with the Services, and (c) from third-party sources. The categories below correspond to the categories of personal information under Cal. Civ. Code § 1798.140.
When you visit www.volthub.co or use the web application at app.volthub.co or any Mobile App, we and our service providers collect:
For purposes of the CCPA, the only category of "sensitive personal information" we collect is:
We do not collect any other category of sensitive personal information enumerated in Cal. Civ. Code § 1798.140(ae) — including precise geolocation, government-issued identifiers (e.g., Social Security, driver's license, state ID, or passport numbers) other than the federal tax identification numbers Contractors provide on Form W-9, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric information used to uniquely identify a consumer, personal information collected and analyzed concerning health, or personal information collected and analyzed concerning sex life or sexual orientation.
We use the account login credentials we do collect only for the purposes permitted by Cal. Civ. Code § 1798.121(a) and the corresponding regulations — including to authenticate you to your Account, to prevent fraud, and to ensure security and integrity. We do not use sensitive personal information to infer characteristics about you. As a result, the right to "Limit the Use and Disclosure of Sensitive Personal Information" under Cal. Civ. Code § 1798.121 does not require an additional disclosure link, but you may exercise that right at any time using the contact information in Section 14.
The Services are not directed to children under thirteen (13), and we do not knowingly collect personal information from anyone under thirteen. If you believe a child under thirteen has provided us with personal information, please contact privacy@volthub.co and we will delete it consistent with the Children's Online Privacy Protection Act, 15 U.S.C. § 6501 et seq. We also do not knowingly sell or share for cross-context behavioral advertising the personal information of consumers we have actual knowledge are under sixteen (16) years of age, as required by Cal. Civ. Code § 1798.120(c).
We use personal information for the business and commercial purposes below, in each case as permitted by Cal. Civ. Code § 1798.140(e):
We do not engage in automated decision-making that produces legal or similarly significant effects about you without meaningful human involvement.
We disclose the categories of personal information identified in Section 2 to the following categories of recipients:
We do not sell personal information for money.
For purposes of the CCPA, "sharing" means making personal information available to a third party for cross-context behavioral advertising, whether or not money changes hands. Because we run Meta and Google ad pixels (and may run pixels or tags from other advertising partners) to direct ads at consumers located in California, we treat this activity as a "share." The categories of personal information shared in the preceding twelve (12) months are: identifiers, internet or other electronic network activity information, and inferences drawn from the foregoing. You have the right to opt out of this sharing at any time. See Section 12.
We address cookies and similar technologies in this Privacy Policy rather than in a separate cookies policy. A standalone "Cookies Policy" is not required by California or U.S. federal law; the disclosures below are designed to satisfy applicable notice obligations.
We classify the technologies on our Services into four categories:
The marketing portions of the Site use cookies, analytics, session-recording technology (currently Smartlook, expected to migrate to PostHog as described in Section 2.2), and the Google Ads conversion and remarketing tag described in Section 6. These technologies operate from page load — VoltHub does not require an affirmative click-to-accept before they run. California's "opt out of sale and sharing" framework, not a GDPR-style "opt in to cookies" framework, applies to your use of the marketing website.
Persistent on-page notice. When you first visit the marketing website, we display a small, persistent on-page notice (typically a tooltip anchored to the lower-left corner of the screen) that:
The notice appears on first visit, persists until you dismiss it, and is re-shown after a reasonable interval or when you visit from a new device or browser. The explicit reference to session-recording technology is intended to provide clear and conspicuous notice for purposes of the California Invasion of Privacy Act (Cal. Penal Code § 631) and analogous state wiretap statutes, in addition to the notice obligations of the CCPA.
Footer access. Independent of the notice above, every page of the marketing website carries footer links to (a) this Privacy Policy and (b) "Your Privacy Choices."
Session-recording configuration. As described in Section 2.2, our session-recording provider is configured to mask payment-card fields, passwords, and other fields we designate as sensitive, and we do not intentionally record video or audio of you through your device's camera or microphone. We contract with our session-recording provider as a service provider under the CCPA, meaning the provider is restricted to using the recordings on VoltHub's behalf and may not commercialize them independently.
Global Privacy Control. We honor browser-based Global Privacy Control (GPC) and similar opt-out preference signals as a valid opt-out of "sale" and "sharing" under the CCPA, automatically and regardless of whether you have interacted with the on-page notice or the "Your Privacy Choices" page.
When you sign in to the web application or a Mobile App, you accept the Terms of Use and this Privacy Policy as they then exist. That acceptance includes consent to the cookies, analytics, session-recording technologies, and (for California residents only) advertising pixels described in Section 5.2 as they apply to your continued use of the Services after sign-in. You may withdraw consent at any time by signing out, by changing your in-app privacy preferences (where available), or by exercising your rights under Section 12.
Certain parts of the Services collect personal information before you have signed in. The most significant example is the VoltHub Pro Lead Gen tool, which is designed to be used by prospective customers who have not yet created a VoltHub Account. Notice and consent for those pre-sign-in flows are provided at the point of collection rather than at sign-in. See Section 11.1 (VoltHub Pro Lead Gen Tool) for details.
You may:
We advertise the Services online. Our ad targeting is currently limited to consumers located in California, and our only current advertising channel is Google Search ads delivered through Google Ads. We use the Google Ads conversion and remarketing tag on the Site to:
To do this, we provide Google with hashed or pseudonymous identifiers (for example, a hashed email address or an event identifier from the conversion tag on the Site) and information about your interactions with the Services. As described in Section 4.2, we treat this activity as "sharing" under the CCPA. You have the right to opt out at any time (see Section 12), and we will honor a Global Privacy Control signal we receive from your browser as an opt-out of sharing. If we add other advertising channels (for example, Meta, LinkedIn, or display networks) in the future, we will update this Privacy Policy before doing so.
We keep personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including (a) to provide the Services to you, (b) to comply with our legal, tax, accounting, regulatory, and audit obligations, (c) to resolve disputes and enforce our agreements, and (d) to protect VoltHub and our users. Our general retention practice is:
We may keep information longer where required by law, where it is the subject of a legal hold, or where it has been deidentified or aggregated.
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These include encryption of data in transit, encryption of customer data at rest, role-based access controls, audit logging, vendor security review, and least-privilege practices for our personnel. No system is perfectly secure, however, and we do not guarantee the security of information you transmit to us. You are responsible for keeping your Account credentials confidential.
If we become aware of a security incident that affects your personal information, we will notify you and applicable regulators where required by law (including under Cal. Civ. Code § 1798.82).
By providing your contact information and using the Services, you consent to the communications described in Section 11 of the Terms of Use. You can manage your preferences at any time by:
The Services may link to third-party websites, applications, or services that we do not own or control, including the Apple App Store, the Google Play Store, our Payment Partners, third-party financing providers, contractor websites (including websites that embed the VoltHub Pro Lead Gen tool), and government or utility program portals. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with personal information.
The VoltHub Pro Lead Gen tool is a quote-generating tool that VoltHub hosts at our own URL on app.volthub.co. Prospective customers may reach the tool in three ways: (a) through a Contractor embedding the tool on a website or online business listing the Contractor controls (typically via an iframe or script that loads VoltHub's tool from our domain), (b) through a Contractor linking to the tool from the Contractor's own website or listing, so that the prospective customer leaves the Contractor's site and uses the tool directly on app.volthub.co, or (c) by launching the tool from a Contractor's listing on the VoltHub Marketplace on our marketing website at www.volthub.co — in which case the prospective customer is on VoltHub's own website from the outset and the tool runs in that same VoltHub environment. References in this Privacy Policy to a Lead being routed to "one or more matched Contractor(s)" reflect both today's flow (each Lead Gen session is associated with a single Contractor, whether reached through an embed, a link, or a Marketplace listing) and any future expansion of the Marketplace to deliver a Lead to multiple Contractors at once.
In all three cases, when a prospective customer fills in property details, requests a quote, or provides contact information through the tool, that interaction takes place on VoltHub's infrastructure and at VoltHub's URL. VoltHub is the controller of the personal information collected through the tool and processes it for the purposes described in Section 3 — including to operate the tool, generate the requested quote, and forward the Lead to the matched Contractor(s). The cookies, pixels, and session-recording technologies described in Section 5 apply to the tool itself when it is loaded from VoltHub's domain, regardless of whether the user reached it through an embed, a link, or a VoltHub Marketplace listing.
When VoltHub forwards a Lead to a Contractor, the receiving Contractor independently determines how to use that Lead in its own business and is a separate controller of the Lead after receipt, subject to its own privacy practices and to the obligations in Section III.10 of the Terms of Use (Communications and TCPA Consent (Pro Outreach)).
In the embed case (delivery method (a)), the Contractor is responsible, under its own privacy policy and applicable law, for disclosures and consents on its own website — including notifying its visitors that submitting an inquiry through the embedded tool transmits their information to VoltHub and, in turn, to the matched Contractor(s). See Section III.6.2 of the Terms of Use (the VoltHub Pro Lead Gen tool is referred to there as the "Widget"). In the direct-link case (delivery method (b)), the prospective customer has left the Contractor's site by the time the tool collects personal information, and VoltHub's in-tool notices below govern. In the Marketplace case (delivery method (c)), the prospective customer is on VoltHub's marketing website at all times; VoltHub's marketing-site cookie notice (Section 5.3) governs the prospective customer's general use of the marketing site, and the in-tool notices below govern the additional personal information collected once the tool is launched from the Contractor's listing.
Notice and acceptance inside the Lead Gen tool. Because the Lead Gen tool can collect personal information from prospective customers before any sign-in or VoltHub Account exists, VoltHub provides notice and obtains acceptance within the tool itself.
Notice at collection. At or before the first step of the tool — visible before any form field is interacted with and before any session-recording or analytics technology begins to record the user's interactions — we display a notice that identifies VoltHub as the operator of the tool, identifies the Contractor or Contractors who will receive the resulting Lead (where known at that point), lists the categories of personal information collected, describes the purposes (generating a quote and routing the Lead), and links to this Privacy Policy. This notice serves as the California Notice at Collection under Cal. Civ. Code § 1798.100(a) and as notice to the user that the Services use the cookies, analytics, and session-recording technologies described in Section 5.
Express acceptance of the Terms of Use and Privacy Policy. Before the prospective customer can advance past the first step that collects personal information through the tool, we obtain express acceptance of the VoltHub Terms of Use and this Privacy Policy. Acceptance is collected through one of the following, depending on how the tool is configured for a given flow: (a) a click-through affirmation immediately adjacent to the button that advances the tool to the next step ("By clicking [BUTTON], you agree to the VoltHub Terms of Use and Privacy Policy," with both documents linked), or (b) sign-in to a VoltHub Account at the first step, where the tool is configured to require sign-in before collecting Project information. Sign-in to a VoltHub Account at the conclusion of the tool, where it occurs, is a renewed acceptance of the then-current Terms of Use and Privacy Policy as described in Section 5.4.
Telephone, SMS, and auto-dialed outreach. Express consent to receive telephone, SMS, auto-dialed, or pre-recorded communications from VoltHub or matched Contractors under the Telephone Consumer Protection Act and analogous state laws is not collected within the Lead Gen tool itself. That consent is collected separately and conspicuously after sign-in, through a dedicated opt-in flow, in accordance with Section I.11.2 of the Terms of Use. Consent to receive auto-dialed or pre-recorded marketing communications is not a condition of using the Services.
When you fund or receive payments through Home Improvement Escrow or Contractor Escrow, the actual movement, custody, and release of funds is performed by a Payment Partner, including Escrow.com. The Payment Partner's privacy policy governs its processing of your information. VoltHub receives transaction confirmations, last-four payment-instrument details, and limited risk and dispute signals, which we use for the purposes described in Section 3.
Reviews and ratings you submit through the Services are public, are associated with your first name and last initial (and, where you choose, additional profile information), and are subject to the user-content license described in Section I.10 of the Terms of Use. Do not include personal information in a review that you do not want to be public.
To administer a Group Buy or rebate program (such as the California Heat Pump Group Buy), we may share Project, eligibility, and installation information with the program sponsor, the utility, a government agency, or a participating Contractor where required by the program's rules. Each Group Buy is also subject to its own program-specific privacy disclosures, which we will provide at the point of enrollment.
This Section is provided to comply with the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"). If you are a California resident, the rights below apply to you.
In the preceding twelve (12) months, we have collected the following categories of personal information defined by Cal. Civ. Code § 1798.140(v):
| Category | Collected? | Sources | Business or Commercial Purposes | Recipients |
|---|---|---|---|---|
| Identifiers (A) | Yes | You; Contractors; Payment Partners; analytics providers | Provide Services; secure and improve; advertising (CA); legal | Contractors, service providers, advertising partners, Payment Partners, government/utility programs, professional advisors, affiliates, law enforcement |
| Customer-records information under Cal. Civ. Code § 1798.80 (B) | Yes | You | Provide Services; payment; legal | Service providers, Payment Partners, professional advisors |
| Protected-class characteristics (C) | No (we do not knowingly collect) | n/a | n/a | n/a |
| Commercial information (D) | Yes | You; Contractors; Payment Partners | Provide Services; advertising (CA); analytics; legal | Same as (A) |
| Biometric information (E) | No | n/a | n/a | n/a |
| Internet or other electronic network activity (F) | Yes | Automatic (cookies, pixels, session-replay) | Analytics; product improvement; advertising (CA); security | Analytics and session-replay providers, advertising partners |
| Geolocation data — approximate (G) | Yes | Automatic (IP), you (property address) | Provide Services; market analysis | Contractors, service providers, advertising partners (approximate only) |
| Geolocation data — precise (G) | No | n/a | n/a | n/a |
| Audio, electronic, visual (H) | Yes (photos you upload, support-call recordings) | You | Provide Services; quality and training | Contractors (photos); service providers |
| Professional or employment information (I) | Yes (Contractors only) | You | Onboarding and verification | Service providers |
| Education information (J) | No | n/a | n/a | n/a |
| Inferences (K) | Yes | Derived from other categories | Product improvement; advertising (CA) | Analytics and advertising partners |
| Sensitive personal information (L) — account login credentials only | Yes (limited set of users with a password) | You | Authenticate to Account; security | Service providers only |
Subject to verification and the exceptions in Cal. Civ. Code § 1798.105(d), you have the right to:
You may exercise your California rights by:
We will respond to verifiable consumer requests within forty-five (45) days, with one additional forty-five-day extension where reasonably necessary (we will tell you if we need the extension). To verify your identity, we may ask you to confirm information already in your Account or to provide additional information to match what we have on file.
You may designate an authorized agent to submit a request on your behalf. We may require the agent to provide written authorization from you and we may require you to verify your identity directly with us. Where the agent submits a request under a power of attorney compliant with Cal. Prob. Code § 4000 et seq., we will not separately require the additional steps above.
California residents may also request information about our disclosure of personal information to third parties for the third parties' direct-marketing purposes under Cal. Civ. Code § 1798.83. We do not currently disclose personal information to third parties for the third parties' direct-marketing purposes.
If you are a California resident under the age of eighteen (18) and a registered user of the Services (subject to the eligibility rules in Section 3 of the Terms of Use), you may request removal of content or information you have publicly posted on the Services by emailing privacy@volthub.co. Removal does not ensure complete or comprehensive removal of the content from the internet.
We may revise this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the date of the most recent revision. If we make material changes, we will notify you by email (to the address on your Account), through an in-product notice, or by posting a prominent notice on the Site, in each case before the change takes effect. Your continued use of the Services after a revision becomes effective constitutes acceptance of the revised Privacy Policy.
Questions about this Privacy Policy or our privacy practices? Contact us at:
VoltHub, Inc. Attn: Privacy c/o Corporation Service Company, Which Will Do Business in California as CSC-Lawyers Incorporating Service 2710 Gateway Oaks Drive, Suite 150N Sacramento, CA 95833-3505 Email: privacy@volthub.co General: info@volthub.co Legal: legal@volthub.co
For California privacy-rights requests, please use the methods described in Section 12.4.
Questions? Email privacy@volthub.co.